Refund policy

 

FAULTY GOODS

Goods must be checked on delivery. If they are faulty or clearly not as ordered then they can be returned to us for a full refund providing:

• We have been notified within 24 hours of receipt of the goods by email to hello@cockothenorth.com
• We have agreed to accept the return of the goods, in which case we will meet the cost of return delivery by a method chosen by us.

We will then action the refund, back to your account, when we receive the goods.

 

CANCELLING AN ORDER

If you would like to cancel your order, please do so as soon as possible after ordering. If you cancel your order before it is dispatched, we will refund your payment in full. If your order has already been dispatched, unfortunately we are unable to cancel the order until it arrives with you and the process below is followed.

 

CHANGE OF MIND

If you change your mind and no longer require the goods, under the Distance Selling Regulations you may return them to us intact within 14 calendar days of receipt for a full refund. You will be liable and responsible for the postage and packing back to us. Please note the returned product has to be in perfect condition, unopened, such that we are able to resell it. If the product is damaged in any way, has been opened or tampered with, we will reduce the refund down to a minimum of £0.00. This will be dictated by the level of damage.

Please note that all returns must be notified to us in advance by email, addresses as above.

Please also note this does not apply to any items that are bespoke or have been engraved or personalised in any way.